Insights
Notes from the store floor.
Writing on fixed operations, leadership, and what it actually takes to run a multi-rooftop dealer group well.
Why Fixed Ops Is Still the Truest Read on a Store
Sales numbers move with the market, incentives, and inventory. Service drive numbers tell you something steadier: whether the store is actually run well.
Scaling Without Losing the GM Bench
Adding rooftops is the easy part. Adding rooftops without stretching leadership thin enough to let standards drift is the real job.
One Scorecard, Twenty-Six Stores
Why every store in a portfolio should be measured against the same KPI framework — and where local market judgment still has to override the spreadsheet.